What is a “Hosted solution”?
Hosted Solution is a general technical term used to describe any IT offering (telephone systems, backup and computer offerings, etc.) whose main computing software and hardware are located at a site outside of your own business. Clients access the service entirely from a remote server globally through the Internet. The “hosted” offering is created and managed by a company other than yours and their sole purpose to offer services to others, while maintaining the systems integrity and backup, so the business owner doesn’t have to spend the time and money to do so. The hosted offering has many advantages. The biggest one is that the responsibility of software upgrades, general maintenance and repairs falls on the company offering the services.
What is a “hosted” telephone system?
It is a telephone system built and maintained off-site that has the capability of managing 1,000’s of business phone systems and phone calls. Instead of purchasing a PBX, Key system or standard telephone system whose capabilities are built into a computing box, which includes circuit boards, voice mail, etc. and mounted in your back office or IT closet, you simply pay a monthly fee per seat or telephone. In effect, you’re tapping into a giant phone system that don’t have to purchase, maintain, fix and then replace every 8-10 years. The responsibility of building, maintaining the hosted phone system lies with the company offering the hosted solution, not you. No longer is your company’s team responsible for allocating time and money towards a telephone system. Clients using the service pay a monthly fee towards
Is a hosted telephone system right for my business?
Each business has to determine if a hosted offering is a smart match for their business model. In many cases, it is. Here are the advantages of a hosted telephone system:
- Easy set-up. Setting up a hosted telephone solution is fast and relatively easy. In many cases, the hosted offering simply takes an order over the phone, a plan is selected and the phones are shipped to the client’s site. Once on site, the client simply plugs the VoIP phones into a data jack in the wall.
- Low up-front costs. Ordering and installation of the system is typically a fraction of a traditional telephone system.
- Emergency backup. Most hosted telephone solutions come with fail over offering. If your office telephones or internet connection fails, the hosting company can easily re-route your business calls to one or several other phones, including mobile devices.
- Last telephone system you have to buy. Once installed, your company never has to purchase another telephone system. While an actual telephone handset that sits on a desk may fail, the main computing system is fully maintained by the hosting company. If anything fails at the hosting level, their people, not yours are responsible for repairing it.